Year: 2011

I went to the fabric store yesterday. I didn’t go because there was a super sale going on. (There was, but I wasn’t aware that it was.) I went to buy buttons. Just buttons.

So when I went to check-out with my single-minded purchase, I was directed to the Express Line (5 items or less. Returns & Exchanges). Now the store was packed with eager shoppers getting great bargains on fabric, notions, Christmas items — you name it. They were having a great sale. The store’s staff was well-organized. They had set up a number system to handle the many shoppers needing fabric cut and it seemed to be working efficiently. They had enough staff on hand to handle both the fabric cutting duties and they cash registers. And they had all of their cash registers staffed and there was that staff member who was directing traffic. So while there were lines and everyone had to wait their turn, I thought things were being managed well and efficiently. My compliments to this store. This time of year, handling the crowds for an “After Thanksgiving” sale is an art form.

While standing in line, waiting my turn to pay for my purchase, this young woman came into the store and promptly through a hissy fit. She loudly grumbled as she made her way to stand behind me in line that she “didn’t know why SHE had to wait in line to just do an exchange!” The staff person directing traffic attempted to calm her down — but she was not willing to do so. So she continued to grumble loudly while standing in line behind me. Now the line was moving fairly quickly, but there were six customers ahead of me. This unpleasant young woman was rude and obnoxious to everyone around her and seemed to think that she deserved special consideration and was not happy that the store was not willing to give it to her.

While I ignored her as much as possible — I really try not to take on another person’s bad moods — I kept thinking that this young woman was selfish and terribly self-centered. I have tried to make excuses for her — maybe she was running very late for an appointment, maybe she was super stressed out, etc. But the bottom line is, everyone standing in those lines could have been running late or been super stressed — but no one else was making a scene and behaving like a spoiled brat. Yes, I felt that she was acting like a spoiled brat who wasn’t getting her way. After I completed my purchase — she slammed her item on the counter in front of the store clerk. I felt sorry for the clerk, who had been nothing but polite to me.

If we’re honest with ourselves, we will admit that we’ve all had times when we weren’t at our best in public. I hope that young woman has a better day than she did yesterday. I know she will come in to mind for me the next time I find myself losing patience while standing in line. This time of year, with the hustle and bustle of the Christmas season upon us — please take a deep breath, find peace within yourself and act kindly to those around you.